The Top 4 Most Asked Questions About ePlatform From Schools

🕐 Estimated reading time: 8 minutes | Last updated: July 2025

Managing a digital library comes with a lot of moving parts. Whether you're new to ePlatform or just want to make the most of its features, we’ve pulled together answers to some of the most common questions schools ask us.

This blog answers four of the most common questions we get asked from primary and secondary schools, and gives you a clear picture of how the platform works in today's classrooms.

Table of Contents

• What support and promotional resources are available?
• What integration options are there for LMS and SSO?
• What tools are available for struggling or ESL readers?
• How can I customise the platform for our school's needs?​
• Final Thoughts​

What support and promotional resources are available?

Whether you’re a new school looking to launch ePlatform confidently or an existing customer preparing to relaunch the platform with new titles or features, we’ve got you covered with around-the-clock support and resources. 

Ongoing support from the ePlatform team

You’ll be supported by a dedicated ePlatform team that works closely with schools of all sizes. Our teams consists of customer success and support teams to help you with every step of the way. From setup to staff training, we’re available to help by email, phone, or live demo.

As an ePlatform customer, you'll have access to:

• Our customer success team: On hand to help you plan and launch your platform, or answer any questions you may have.
• The ePlatform support team: There to help with technical support and troubleshooting when you need it.
• A full video library: How-to tutorials and explainers for setup, features and startup guides
• Free online training: Available for 1-on-1 or small group sessions, making it easy to up-skill staff at any time.

Ready-to-use promotional materials

Already using ePlatform and want more students reading? Or about to launch and need a great first impression? We know student engagement starts with visibility. That’s why we've created free promotional resources to help promote your digital library across your school community.

Every ePlatform school has free, unlimited access to:

• Printable and editable posters and bookmarks

• Digital banners for use on the school website

• Ready-made All-Staff email template

• A Letter to Parents to introduce the platform

• Social media graphics to announce new titles added to the platform

Whether you’re in Week 1 or Year 3 of using ePlatform, these promotional materials help you build awareness, keep momentum high, and get more students reading digitally. Together, these support and promo tools make it easy to increase student awareness and usage without adding to your team’s workload. 

What integration options are there for LMS and SSO?

ePlatform aims to make access to your digital library a seamless experience, especially when your students and staff are already using school-wide systems. We know giving students another username and password can be more data to manage. That’s why integration makes sign-in and access to your school's ePlatform quick and simple.

Single sign-on and LMS integration options

ePlatform integrates with many leading Single-sign-on (SSO) and library management systems (LMS) to simplify access and reduce admin. Students can log in with existing school credentials, and library staff can keep systems synced automatically.

ePlatform supports integrations with the following platforms:

• Google Classroom
• Apple School Manager
• Clever
• MyLogin by Wonde
• Softlink by Oliver
• Accessit
• Libresoft
• Accelerated Reader

Already using one of these systems? Our team will help you get the connection up and running quickly. And if you’re just planning your rollout, we’ll make sure setup works seamlessly with your school’s existing IT environment. Integration also means fewer forgotten passwords, faster onboarding, and a better user experience across devices, essential whether you're launching for the first time or refreshing usage after a quiet term.

What tools are available for struggling or ESL readers?

Many schools use ePlatform to support literacy intervention, support struggling readers and EAL/ESL students, by making reading more accessible, personalised, and engaging for every learner. Whether you're just starting to explore these features or already using them, it's worth revisiting the powerful tools built into the platform.

Here are three standout literacy support features schools often overlook or underutilise:

The Settings Wizard

The Settings Wizard allows students to personalise their reading environment in just a few clicks. They can adjust font size, style (including dyslexia-friendly fonts), line spacing, background colour, and text alignment, all tailored to their needs. This kind of visual control can significantly reduce cognitive overload and improve comfort during reading, especially for neurodiverse or reluctant readers. It’s a simple but powerful way to help students take control of their own reading success.

The Immersive Reader Tool

This feature is especially useful for ESL learners and students with decoding challenges. Immersive Reader provides a full suite of accessibility tools: text-to-speech audio, line focus, grammar breakdowns (like highlighting nouns and verbs), translation into over 100 languages, and read-along highlighting. These tools help students understand what they’re reading while building fluency, vocabulary, and confidence. It’s like having a digital reading coach built into every eBook.

Book Assignment

The Book Assignment feature allows teachers and librarians to directly assign specific eBooks or audiobooks to individual students, small groups, or entire classes. This ensures that students receive content that matches their phonics level, interests, or intervention needs, without having to search for it themselves. It’s especially helpful when supporting struggling readers, enabling targeted reading practice that aligns with classroom goals and individual learning plans.

Data-driven Analytics and Reporting

With powerful usage analytics, teachers and literacy teams can identify who’s reading, who’s not, and most popular titles. This helps schools create a targeted plan for support and intervention. Together, these features make digital reading inclusive, adaptable, and effective, especially for struggling or EAL learners who benefit from extra scaffolding.

How can I customise the platform for our school's needs?

Every school is different, and ePlatform is designed to reflect that by fitting into your school's curriculum, branding, and library goals. If you're an existing customer and haven’t explored your full range of customisation options, now’s the time. And if you're new to the platform, here's what to expect.

Admin tools to customise your ePlatform

The admin dashboard allows staff to:

• Add your school logo, colours, and image banner to create a familiar environment

• Curate your homepage display, showcasing selected books, topics, or themed collections

• Restrict titles based on year-level or age to ensure content is safe and age-appropriate

• Assign eBooks, Audiobooks or Decodable/Levelled Readers to students or classes

• Purchase class sets for simultaneous use in novel studies or whole-class reading

• Access free class sets from the Gutenberg Project with unlimited loans for simultaneous use

• View detailed usage reports to track borrowing and guide future planning

Our support team can help tailor these settings to suit your library policy, IT needs, or curriculum requirements. You can change settings as you need to, making it easy to respond to new initiatives, reading goals, or student cohorts.

Final Thoughts

No matter where you are in your ePlatform journey, the key to success is simple: use what’s available. From training and resources to powerful accessibility tools, the platform has been built with schools in mind, and we’re here to support you.

Need a refresher? Want to launch ePlatform at your school with impact? Curious what else is possible? Reach out to our team, or check out the help centre and video library on our YouTube channel to explore what’s next for your school’s digital library.