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Security FAQ's
Do you conduct investigations into security breaches and implement remediation strategies?
Yes.
Do you regularly conduct reviews of user access levels?
Yes, user access is regularly audited
What access controls are in place?
Role based access control (RBAC)
How long do you retain data for?
Until end of contract (or) upon authorised request for deletion of data.
Who will the provider share user personal information with and what personal information may be disclosed?
No school, teacher or student related data is shared with third parties outside the ePlatform entities.
Do you conduct regular security training for all staff to prevent inadvertent disclosures?
Yes.
Do you immediately notify your customers of any security breaches?
Yes, we would seek to inform any impacted customers immediately upon becoming aware of any potential breach.
Do you regularly review audit logs?
Yes.
Does the solution provide unique usernames and passwords for end users?
Yes.
Does the solution provide Single Sign-on capabilities?
Google, O365, AzureAD
What is the SLA for the availability of the Solution?
At least 99.9% uptime
Where is your data hosted?
Live and backup data: Azure Australia (Microsoft Azure)
Is the data contained within your Solution encrypted in transit?
Yes, AES-128 or higher
Is the data contained within your Solution encrypted at rest?
Yes, sensitive data is kept at AES-256 or higher
What physical access controls are in place at the locations from which data may be stored?
Microsoft Azure Data Centres are all subject to ISO27001 certification, and equivalent physical access
control requirements.
How frequently do you conduct vulnerability & penetration testing?
At least every 12 months